Head of Operations

Full-Time in San Antonio, TX - Senior - Operations

Job Title: Head of Operations

About the company

At Skipcart, we’re on a mission to bring on-demand delivery to cities and towns throughout the United States. We have the opportunity to serve our communities by connecting our network of drivers to restaurants, retailers and grocers giving their customers more options. Skipcart is one of the fastest growing white label delivery companies in the US today.

This is your chance to join a startup in one of the most exciting phases, where you can help shape the company during a phase of rapid growth and play a vital part in our success. We’re looking for an experienced Head of Operations to lead the implementation of the company vision and strategy as well as drive the process as the company scales.

We are starting to rapidly grow and will be scaling from 20 to 50 people over the next 12 months, and significantly higher beyond that. Skipcart will be counting on this person to not only create a strong operations foundation, but also to modify and restructure as company needs evolve.

What the job duties are

  • Play an instrumental role in how we grow and scale our business by leading vision, strategy, and results for our company operations.
  • Work closely with the CEO and other leaders to implement the company’s strategy across the various functions.
  • Create and implement company-wide procedures to align the team with the company vision and strategy.
  • Ensure company’s ability to meet targets, optimize performance, achieve customer satisfaction, and identify improvement opportunities.
  • Create a robust KPI goal setting & reporting process to track performance.
  • Own administrative and operational processes and projects, including office space, insurance, compliance, legal obligations, and other risk management needs.

What We're Looking For

  • 7+ years of experience in strategic and operational roles in companies that have scaled from tens to hundreds of million in revenue during your tenure.
  • You constantly question the status quo and believe there is always a way we can continuously improve.
  • Ability to execute on today's challenges while maintaining a forward-thinking mindset around where we'll be six months, a year, and several years from now.
  • Proven successful implementation of strategic operational projects to completion while successfully managing stakeholders, including C-suite.
  • Strong working knowledge of operational compliance and a strong understanding of risk and regulation frameworks.

Compensation & Benefits

  • Compensation and equity package commensurate with experience.
  • Health, Dental, and Vision insurance.
  • Short and long term disability, Life Insurance